Cancellation and Refund Policy for DummyToGo.com
Last Updated: September 6, 2024
This Cancellation and Refund Policy outlines the conditions under which you can cancel your order and receive a refund from DummyToGo.com ("we," "us," or "our").
Order Cancellation
You may be eligible to cancel your order depending on the status of your order:
- If your order has not yet been processed: You can cancel your order without penalty by
contacting us via email at [email protected] or by phone at [Phone Number] (if available). Please include your order number in your communication.
- If your order has already been processed: Unfortunately, we cannot guarantee order
cancellations once processing begins. However, you may still contact us, and we will try our best to accommodate your request depending on how far along the fulfillment process is.
Order Refunds
We offer refunds under the following circumstances:
- Cancelled Orders: If your order is cancelled before processing (as defined above), you will receive a full refund for the purchase price.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us
immediately. We will arrange for the return of the incorrect item and send you the correct item at no additional cost.
You can also choose to receive a full refund for the incorrect item.
- Damaged Items: If you receive an item that is damaged in transit, please contact us immediately. We will arrange for the return of the damaged item and send you a replacement item at no additional cost. You can also choose to receive a full refund for the damaged item.
Refund Process
Once your refund is approved, we will initiate the refund to your original payment method within
[Number] business days. You will receive a confirmation email once the refund is processed.
Please note:
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
- Refunds may take additional time to appear in your account depending on your bank's processing times.
Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us: